Can Edgy FX Thrive at Family-Friendly Disney?

As much as FX Networks and FX Productions CEO John Landgraf welcomes the return of American Crime Story and Atlanta to FX this winter, he still wishes the network could have had them back on the air last year, where their absence on year-end top 10 lists hurt the network’s position relative to its two…

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5 Steps for Digitally Transforming Your Marketing to Be More Responsive to Customer Needs

If you really want to get closer to your customers, you need to rethink nearly everything you’re doing. Here’s how to start. Lose the org chart Transforming your organization to be more agile and responsive to customer needs means rethinking how you organize internal teams and deploy talent. The first step is to decouple projects…

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Editor’s Letter: Customer Service Is More Important Than Ever for Brands

We’ve all been there, both in-store or online, where the retail experience is so poor that you either end your relationship with the brand instantly or hold your nose each time you pay a visit. In my case a certain big box retailer near my home in suburban New York almost feels like a hostile…

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Infographic: How Brands Struggle Internally to Adapt to Digital

As digital disruption continues to create both challenges and new opportunities, brands are making changes to their legacy operating models, technologies and processes, according to Accenture’s Intelligent Operations research. But there are impediments to transforming marketing, and many of them are internal. Two-thirds of marketers see lack of long-term investment as an obstacle, for instance,…

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Samsung Galaxy S9 Revealed: AR Emojis, Better Bixby and a $720 Price Tag

BARCELONA–At last spring’s Samsung Galaxy S8 event in New York, Samsung unveiled its latest smartphone along with a new campaign for its “Do What You Can’t” theme. The idea behind the tagline was that the phone–despite all of its new features–is less of a magical tool and more of something that empowers people to become…

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Former Olympians to Air Regional PSA During Closing Ceremonies Urging Athletes to Give Up Milk

Milk Life, a campaign from the MilkPEP board (which is funded by U.S. milk companies), made its Olympic debut in the 2016 Summer Olympics in Rio. Ahead of the PyeongChang 2018 Olympic Winter Games, the board said the campaign would make a splash again–securing a partnership with the U.S. Olympic Committee to produce content around…

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Apple to Store Sensitive Encryption Keys in China

When Apple next week begins shifting the iCloud accounts of its China-based customers to a local partner’s servers, it also will take a step that alarms some privacy specialists: store the encryption keys for those accounts in China.

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Wireless Companies to Start Small With 5G Rollouts

Wireless companies are finally setting deadlines for the rollout of the next wave of technology designed to revolutionize the way machines reach the internet, 5G.

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All but Banned in the U.S., Chinese Giant Huawei Is Welcomed in Britain

Huawei Technologies, a Chinese maker of smartphones and telecom gear, is seen in Washington as a potential tool of state-sponsored spying, but Britain and several other U.S. allies are embracing Huawei’s technology.

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