Now that the threat to agencies of marketers in-housing some of their media-related work has been brought back down to defcon level five — where only a few years ago, some predicted the trend was set to destroy the agency business — agencies large and small are finding new ways to maintain their importance.
The principal change to the agency approach to in-housing has developed somewhat organically. Since the pandemic, the use of ad-tech, data and mar-tech tools generated a need for deeper understanding of the “plumbing” behind modern media investment and analysis, argued Ryan Kangisser, managing partner of strategy at consultants MediaSense. It also hinges on being experts in the use of and partnering with the likes of Google or other top platforms as marketing partners or resellers.
“Behind every in-house client is a strong agency partner, because I don’t think if you’re [a marketer] doing this at scale, that you can be fully self sufficient,” said Kangisser. “It’s almost the [stuff] you don’t see — things like deploying and implementing technology and operations to taxonomy and even billing and invoicing — this is the kind of plumbing where a lot of these agency advisory solutions can be quite effective.”
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