‘If your enemy has all the power, you may as well sleep with them’: Why subscription publishers can’t quit Facebook ads

While some big brands might question Facebook’s commitment to stop funding hate and the sales volume it drives, for a few groups of marketers— like direct-to-consumer brands and subscription publishers — it’s the workhorse to which their success is hitched.

Outside of publishers’ own platforms, Facebook is a top driver of subscriptions because of its unrivaled scale, ease of use and precision targeting making it ideal for direct response-driven advertising. During the economic and ad downturn, it’s only become more important in the hunt for revenue.

It’s clear to see why publishers advertise on Facebook, even if they say they don’t like it very much. Cost-per-customer acquisition for the publishers that consultancy The Sterling Woods Group works with is usually between 50% and 100% of the cost of the year-one subscription price, according to CEO Rob Ristagno. Over the past few months, with lower supply and higher demand, some publishers have been able to halve their cost per customer acquisition on Facebook — but it’s creeping back up to normal levels according to Ristagno and ad buyers. 

“Spending on Facebook is a critical part of the mix, but there are a few caveats,” he said. For example, it’s pricey and publishers have to be willing to invest real money for a short period for the algorithms to get to know your business. “Don’t expect to get overnight success or throw $1,000 at a ‘test’ and expect it to work,” he said.

News, and particularly subscription publishers, have had a characteristically fraught relationship with Facebook. “I believe in the intent of Google to support the news industry, I don’t believe in the intent of Facebook to support it at all,” said one subscription publishing executive. While Facebook’s official route for driving subscribers has yielded moderate results, it is a good vehicle for lead generation, like targeting specific cohorts with ads offering subscription deals where readers need to enter an email address to get the offer, then retarget to get the full conversion. 

“Some publishers are really happy and have seen tremendous success,” said a third publishing executive. “It’s seen as efficient, but there have been concerns around access to meaningful data, whether they can attract the right target audience. It’s one of many tools that publishers could use. It depends on the context.”

Magazine group Condé Nast was one subscription publisher that amped up Facebook ad spend recently. In April, subscriptions across Condé Nast’s portfolio increased by 100% with 50% of that coming from paid efforts like Facebook. It has spent over $19.5 million on Facebook so far this year, the 23rd biggest U.S. spender, according to estimates from Pathmatics. Condé Nast did not respond to a request for comment.

The New York Times spent over $24.5 million on Facebook ads so far this year, the 18th biggest spender in the U.S. The Times declined to comment on the record for this article, but said that Pathmatics overestimated its Facebook spend by more than double and that it is on track to spend less with the social platform over the course of the rest of the year.

The New York Times and CNN among others have used Pathmatics data — which uses an opt-in panel of U.S. mobile Facebook users and CPM estimates based on Facebook’s reported earnings—in their reporting on the Facebook ad boycott. 

The Wall Street Journal spent $22.3 million on Facebook so far this year, the 20th biggest spender, according to Pathmatics. The publisher declined to comment for this article but said that the estimate was inaccurate. There are other media brands in the top 100 spenders, like BuzzFeed, CBS and Spotify.

There will always be a place for direct response advertising, but it’s about finding a balance and challenging the accepted logic that Facebook is objectively always on the media plan because that’s where people are.

“Unless that balance is readdressed, publishers are stuck in an endless cycle of losing readers to Facebook and paying Facebook,” said Amy Williams, founder of Good-Loop, which offers an alternative platform that uses ad money to fund pro-social causes. “I don’t blame the publishers, if your enemy has all the power, you may as well sleep with them. But we can try and break out of this vicious circle where Facebook is always on the plan.”

There are enough skeptics who believe the FAcebook ad boycott — helpful for scoring “woke” points when marketing budgets need to be trimmed anyway — will go the same way as previous ones. Mark Zuckerberg expects the brands back soon but has conceded to a brand safety audit by the Media Ratings Council. The top 100 Facebook ad spenders in the U.S. still only make up 6% of its ad revenue, per Pathmatics, the bulk coming from legions of small and medium businesses that need Facebook’s local precision. 

There are glimmers of change. The number of advertisers joining the boycott are climbing and advertisers are looking for alternatives. IPG Mediabrands launched a framework for buying ‘responsible’ media. Good-Loop has raised over $1 million for a range of causes since it started in October 2016. This June, it saw 1000% growth year-on-year. The number of inbound proactive leads has doubled since the coronavirus outbreak, said Williams.

But unless publishers want to cut out a chunk of the most active parts of their funnel, there isn’t a more viable alternative that’s as effective for reach and targeting — than Facebook.

The post ‘If your enemy has all the power, you may as well sleep with them’: Why subscription publishers can’t quit Facebook ads appeared first on Digiday.

Digiday Research: Media industry workers are working longer hours, report productivity issues

The future of work is largely at home — or somewhere outside offices — for many people, at least for the rest of the year. But while the early weeks were spent adjusting to the new normal, most people have settled in.

Digiday’s newest research asked respondents about the future of work and how their productivity levels, stress and lives had changed since they’d been working from home. 

More work
Inside agencies, people are feeling like they’re working longer hours and attending more meetings. For agency workers, 37% said they feel video meetings get in the way of their productivity, while 51% said they’re “sick” of video meetings. 

At publishers, the picture is mostly the same.

At agencies, for anyone above a manager, the average number of video calls and meetings has jumped from three before the pandemic to between eight and 10 in the first week working from home. It’s about 13 video meetings a week now. 

Inside media companies and publishers, people are attending more meetings. Managers and director-level executives participating 13 video meetings a week now, up from three before the pandemic and 11 in the first week working from home.

Work is home, home is work
One of the side effects of the distributed workforce is a new relationship with co workers. More people are also reporting that the line between their work and personal lives is becoming more “blurred.”  At publishers, 67% of respondents said that was happening, while a whopping 73% at agencies said it had happened. 

Respondents are also reporting they think their coworkers know them better, as do their managers. 

Inside publishing companies, 66% of employees say lines between work and their personal lives is more blurred. At the same time, more people have developed a closer relationship with both co-workers and managers.

Miss working in the office
At agencies and publishers, 58% of respondents said they missed working in an office. But what they miss varies — and this is what employers are trying to figure out when they seek to replicate the in-office collaboration and serendipity so missing from remote workplaces.

Easing the transition

Companies have made some moves to try and help workers as they’ve moved to working remotely. Inside agencies, half of survey respondents said their company was offering mental health support, while almost 40% said they were paying for office equipment like chairs or monitors.

At publishers, 63% of respondents said their employers were offering mental health support, while 37% said they were paying for office equipment.

The post Digiday Research: Media industry workers are working longer hours, report productivity issues appeared first on Digiday.

Deep Dive: How publishers must adapt to the new normal

In the midst of a multi-pronged crisis, it’s not easy to get a lay of the land – much less predict what tomorrow looks like. But right now publishers are forced to do that every day. At the Digiday Publishing Summit Live, publishers and media execs convened virtually to take a step back, talk and assess.

Execs representing leading media brands and small-but-growing publishers shared frank details on risk-taking, testing and decision-making in unsettled times. They talked about how dramatic market shifts driven by the pandemic and the renewed movement toward racial justice has affected traditional revenue streams as well as new brands and businesses.

They shared honest assessments of what’s working and what isn’t. And they revealed their concerns about what might stop working. Overall, these experienced media minds are relying on a blend of hard data and gut instincts to evaluate where they’re at and how to build a sustainable future for an industry in drastic flux.

This Digiday Publishing Summit Deep Dive gathers key takeaways from the event, along with the interview videos, presenter slides and insights you might have missed – or want to check out again.

01
The era of mixed results

The pandemic has hit many businesses hard, the publishing industry included. Meanwhile, our nation’s reckoning with hundreds of years of systemic racial inequities has trained a spotlight on issues all businesses must address.

Stuck at home, people crave information and entertainment more than ever. Interest in coronavirus news and coverage of the movement for racial justice has fueled a massive audience influx for news publishers. And non-news content from entertainment to fitness videos are generating tons of new pageviews.

“We saw the big traffic spikes that so many other people saw,” said Atlantic Media President Michael Finnegan. “Our traffic is still almost double what our normal rates would be.”

Despite huge audience growth as people sat home and gobbled media or dove into news about potent societal issues, publishers have had mixed results when it comes to cashing in on increased interest in their content.

When it comes to the industry’s biggest support mechanism, advertising, there’s a lot of inconsistency. Many say they are only now seeing sparks of renewed advertiser interest following an industry-wide ad spending pullout. Some say it won’t be enough.

Flawed digital ad dynamics on display

The flawed dynamics of a digital media industry which allowed advertisers to track eyeballs instead of people within media context are in high relief. As Digiday editor-in-chif and president Brian Morrissey put it, “The original sin of internet media was separating audience data from media impression. It inevitably commoditized ad inventory. When you can just chase a cookie around the internet, the pendulum swung to simply the audience data.”

It’s still swinging. Along with the pandemic, the ensuing economic downturn, and racial inequity reaching a crescendo, another crisis on slow boil for years is about to spill over. Publishers and the advertisers they rely on for support are facing the death of the cookie. As media businesses navigate short-term decisions just to keep the lights on, they are forced to figure out ways to survive without the audience trackers – flawed or not – the industry relied on for so long.

And something even more immediate penalized lots of news outlets these past few months. Publishers producing crucial coverage of public health issues, police abuse and government response were penalized by keyword blocking that limited ad support around this important content. This, even as brands voiced their support for frontline workers and racial justice.

The killing of George Floyd by Minneapolis police has thrown a media environment still reeling from the coronavirus into another tailspin.

This moment of reckoning “isn’t different,” said Morgan DeBaun, founder and CEO of Blavity, which has covered police brutality and systemic racism since the platform’s inception. But, she said, “I hope that it becomes a moment of faster change.”

Subscription silver lining

It’s not all doom and gloom though. Many media businesses have seen growth in another traditional revenue stream – subscriptions. Contrary to concerns that people would tighten their wallets in a time of mass job loss and economic uncertainty, many who could afford to decided to invest in supporting the journalism and content they care about.

Publishers with subscription revenue models have found an array of ways to transform new and energized audiences into new subscribers. Now they must devise ways to hold on to them.

“Everything is accelerated right now,” said Morrissey. “These crises are gigantic stress tests for industries and for organizations.” Businesses that are willing to do the hard work now to get leaner and more efficient, he concluded, “should emerge poised to take disproportionate share when the recovery does happen.”

02
Audience highs shadow revenue fears

When the virus struck Wuhan, China, Bloomberg Media’s CEO Justin Smith recalled, “Sitting in New York, we just really didn’t appreciate what was going on.” Publishers are just beginning to get their bearings. Many said they have experienced a large influx of new readers and viewers, along with growth in rates of consumption among pre-existing users.

However, despite promising positive content metrics in general, the realities of the economic downturn make for an unstable environment for decision-making among media execs.

Pandemic inspired massive audience growth: People have flocked to content, generating huge spikes in audience consumption numbers for a variety of media outlets, from news to entertainment to food. Here’s what Publisher Summit speakers saw:

  • “Overall views in March for the video team were up 140% compared to the previous month,” said Zainab Khan, audience strategy editor at The New York Times.
  •  Bloomberg Media drew record traffic in March and April driven in part by an increase in new readers.
  •  Hybrid publisher and e-commerce platform Food52 had a 50% increase in traffic which helped drive 170% higher shopping revenue year-over-year. “Having everyone be home has really validated, but also underlined the importance of what we do,” said Amanda Hesser, co-founder and CEO of Food52.
  • Audience consumption rose 80% for Group Nine Media which publishes content brands including PopSugar and Thrillist. Fitness content on PopSugar and its YouTube channel grew 400%. Why? “The gyms are closed,” said Group Nine CRO Geoff Schiller.

Slow revenue return in Asia could portend the future in the U.S.: The drop in ad sales and decimation to live events that the public health crisis brought to Bloomberg Media in Asia by January and February repeated here in the U.S. in late March and April, said Smith. And, he said, a bounce back in ad revenue and live events has not come to full fruition in China. “I expect what will happen here is similar to what happened in Asia which is a very tentative return, maybe even more tentative in America because the public health situation is less under control.”

Overall, Smith implied he is doubtful business will be back to 2019 levels any time soon. “I’m not totally convinced that the media business will be back to where it was a year ago. I think it will be further back than that.”

  • Minority media could be cautious to hire despite momentum: The momentum behind making real change to create racial justice could be a big opportunity for minority media. There is strong pressure to strike while the iron is hot. But Blavity’s DeBaun acknowledged that taking action to create desired change as a business right now during the pandemic is just plain risky. “It is a weird moment where I want to ramp up and I want to hire more, but it’s not always the best business decision,” she said. “The challenge at the leadership level is we are still in COVID.”

Bottom Line: Publishers are still unsettled in an economic environment that’s difficult and even foolhardy to forecast. Some, like Group Nine, are being rewarded for pivoting to respond to what’s working, like producing fitness content. And some media businesses such as Blavity are taking a methodical approach to decision making, recognizing a need to balance sustainability with opportunity.

03
Publishers struggle to cash in on audiences through ads

Put simply, news-hungry audiences have been difficult to monetize through advertising. Advertisers used keyword blocking to avoid brand adjacency to the most pressing issues of our time – the virus, police abuse and racial justice issues. That hurt some publishers just when they thought ad dollars were starting to resurge.

Meanwhile, with new subscribers flocking to some sites, publishers like Atlantic Media took advantage by suppressing ad inventory to promote subscription offers.

  • Keyword blocking penalized COVID and racial justice publishers: Advertiser interest had just started to come back to Blavity after the virus drop, said DeBaun. Then the surge in coverage of George Floyd’s killing and police brutality exploded. “Advertisers then were starting to come back because COVID was slowing down, but then this hit, and so advertisers paused their campaigns out of respect. But as a Black media publication, when you think about keyword blocking, we have ‘Black’ and ‘African-American’ and ‘police’ and ‘brutality’ on all of our news articles so we can’t run ads on them. So I’m taking so many financial hits for doing what’s right and covering what’s right and what’s true.”

One news publisher during a virtual Publisher Summit Townhall discussion said there’s a disparity in ad rates in the controversial content driving big audience spikes. “There’s a clear gap in rates” for RPMs and CPMs in protest and COVID-19 related coverage, he said.

  • Consider repurposing some ad units to promote subscriptions: A large influx of users have been coming to The Atlantic to read coronavirus coverage, and the publisher wanted to take advantage of all those users to test out subscription offers. So they decided to pull some ad inventory normally used for programmatic buys and gave those units new jobs promoting subscription offers. “We completely turned that over to our promotion,” said NAME. The Atlantic calls the persistent unit at the bottom of all its pages “the nudge,” he said. “We saw a lot of people convert straight from that.”
  • Some spot glimmers of ad revenue gaining strength: One news publisher speaking during the summit’s virtual Town Hall discussion said he is optimistic the ad market is coming back. “The last week we’ve seen some stability come back,” he said, calling it a strong way to end the quarter. Other Town Hall participants said they experienced programmatic ad revenue increases through June. One even said travel advertiser spending was up.

Bottom Line: The outlets covering crucial issues were not able to capitalize on a massive audience influx during a time in which many ad-supported news outlets struggle to survive. While advertisers fail to reward content connecting their brands to serious or controversial issues, some news sites especially might do better to use some poor-performing ad slots for alternative purposes as the ad downturn persists.

04
Trials propelled a corona-bump in subscriptions, but churn fear is real

The massive increase in traffic driven by a rapt at-home audience during the pandemic compelled people to subscribe to news outlets especially. Subscriptions were up 84% in March, 95% in April and 66% in May globally among the publishers subscription management company Piano works with. News events and subscription trial offers propelled those higher subscription rates, said Michael Silberman, svp of strategy at Piano. “That’s becoming a real pattern,” said Silberman.

The Atlantic’s Finnegan called the company’s new contingent of paying readers “crisis subscribers.”

Bloomberg Media is “leaning in very, very intensively into the direct consumer subscription business,” said Smith. But even though subscriptions can be a more stable and reliable line of revenue for publishers than advertising is these days, fear is settling in: What if those crisis subscribers drift away?

  • Higher growth for those who offered trial subscriptions: Among Piano’s publisher clients in March, April and May, “trial subscriptions drove much, much higher growth,” said Silberman. “Publishers that did [offer trial subscriptions] lowered that barrier to entry and converted more of those marginal users,” he continued. “Sites that didn’t offer trials or had less attractive trials didn’t see the same kind of growth.”

And, contrary to what may have been expected, active churn among people who signed up with Piano’s publisher clients through trial subscriptions dropped 14% in March and April, said Silberman.

Lifting the paywall actually drove subscriptions: It may seem counterintuitive, but at The Atlantic, unlocking the gate to content related to the pandemic actually helped convince readers to pay anyway. Repurposing a former advertising unit to promote subscription offers “actually became really helpful for us in the past several months when we made our coronavirus coverage free,” said Finnegan. He said the publisher added 35,000 subscribers in March; 35,000 in April; 50,000 in May; and 45,000 through the last full week of June. We were “reminding people of our mission, our importance in the moment,” said Finnegan.

  • To chill churn, consider testing and surveying subscribers: Subscribers are great, until the drop off. Now that publishers are coming back down to earth following a boost in pandemic lockdown subscribers, they must work to keep them. The Atlantic is about to find out what will happen when its first round of annual subscribers are asked to renew soon. “There is some concern they may churn at a higher rate,” said Finnegan. So, the company is testing renewal subscriptions and even conducting qualitative and quantitative studies of subscribers.

    Bottom Line: The last few months have been atypical to say the least. Despite the fact that people recognized the value of content by ponying up to buy subscriptions while they were hunkered down at home, there’s no telling they will remain consistent subscribers going forward. “The big test will be whether they stick around,” said Digiday’s Morrissey. “Because we’re in an economic downturn…people generally don’t want to spend as much money when they’re making less money.” Those with the resources will test and survey in the hopes of holding on to those subscribers for the long run.

05
Publishers could struggle to manage after the end of the cookie

Within the next two years, all the top browsers will stop accepting third-party cookies. There’s lots of talk about what marketers and publishers will use to replace them, but not much more than talk.

Of course, vendors are scrambling to fill the void. Firms including LiveRamp, Neustar and Omeda all have solutions. And many publishers and brands will consider adding technologies like theirs to already-toppling tech stacks to helps manage consumer identity.

But some, like Bloomberg’s Smith think publishers are not prepared, especially as platform dominance looms.

  • Don’t relegate post-cookie planning to a separate group: Branded content publisher Dotdash has a cookie task force that meets each week to educate colleagues, determine priorities and define goals for dealing with the impending post-cookie ad environment. “I don’t think that you can isolate it to one group or one person,” said Sara Badler, head of programmatic at Dotdash. The decisions around this issue will affect every element of the business, so every team must be engaged, she said. “It kind of touches everyone from how our CEO thinks about it to the product team to our operations team, and then also even just from a strategy perspective – how we build, plan, how we look at things.”
  • The industry won’t tolerate a patchwork of identifiers: People assessing ways to enable data-driven advertising without cookies are already leery of another onslaught of disparate technologies. Badler said she is concerned there will come a day when there are too many identity components for publishers to manage. “All of these companies have created identifiers; we can’t put all of these on our page,” she said. “We need to do something collectively especially from the publisher perspective,” said Badler. “We need something that scales and is going to last.”
  • Publishers are slow to innovate on first-party data: Advertisers will want more opportunities to target through first-party data to narrow, high-quality audience segments, said Bloomberg’s Smith. But he’s not sure publishers are ready to give make that happen. “With more innovation around first-party data, better execution and integration of marketing services, if you deliver a very targeted audience in a very high-quality environment, I think there’s a viable ad business in a post-platform world to be built,” said Smith. “I’m just not sure the industry has really put its best foot forward there yet.”

Bottom Line: No matter what, now is the time for publishers to do more than just “start thinking about” what to do when third-party cookies go away. Publishers will want to build and take better control over their own first-party data. This is the information that will allow them to own more of the conversation between brands and their audiences.

06
Pandemic-era video and virtual event tools are here to stay

Virtual meeting and collaboration tools have become mainstays for all sorts of businesses. Telehealth doctor visits have replaced what used to be in-person visits. Just like those pandemic-era approaches, we can expect to see many of the techniques and tools publishers have adopted in recent months to persist long after the virus is gone.

For some publishers, the simple, cheaper digital tools they were forced to use to shoot and produce video during lockdown could become the tools of choice in some cases. Other publishers once focused solely on in-person events have found value in virtual conventions. And, because shooting video on a cellphone or holding an event virtually offers more versatility and cost-efficiency, we’re likely to see more of these approaches if audience response is positive.

  • More openness to scrappy video techniques: The New York Times more often in recent months has used virtual event tools like Google Hangouts and scrappier video techniques for shooting video on mobile devices. Going forward, “The name of the game here is just being resourceful,” said Alexandra Eaton, showrunner at the NYT. The willingness to use less-sophisticated tools also heightens the value of more traditional filmmaking approaches, said Eaton. “That type of footage is even more valuable now than ever,” she said. “Seeing real cinematographer-shot video is a little bit of a premium right now, so it kind of has an elevated feeling that it didn’t before.”
  • Global interactivity through virtual events: The Washington Post has seen some payoff from sponsorship dollars following its initial investment in virtual events, said the publisher’s vp of communications and gm Kris Coratti. So, she expects virtual events launched during the pandemic era will continue for the foreseeable future. “We have a lot of opportunity to be creative with sponsors and work with them and so what we’ve found is from a revenue perspective particularly with the increase in frequency we’ve managed to maintain the dollars.”

Part of the appeal is the ability to reach a global audience. But community and interactivity is important, too, she said. “They’re more in-depth. You have the space to have the conversation; people interact in a way they can’t when you’re just watching television.”

  • Virtual events will complement in-person: Bloomberg is betting on capturing more market share in the world of in-person events when it’s safe again for people to convene, said Smith. However, the company expects to incorporate aspects of virtual events in future in-person events. Virtual events “will become much more of a complement to live events than they’ve ever been before and ultimately much more of a larger source of revenue, too,” he said.

Bottom Line: Publishers with the resources and staff to invest in and test new approaches during the pandemic have added new skills, methods and tools to the way they did things before. They have data and analytics that shows them what worked to create new and different video and event audiences. Especially because many of those methods and tools that worked were less expensive and more flexible than traditional ones, it makes sense that many will incorporate elements of what worked into longer-term plans.

07
Overheard
  • “Literally the day that [P&G] said that is the same day that three of our RFPs from them get declined. So, I just don’t believe the words until I see the results.” – Morgan DeBaun, founder and CEO of Blavity after P&G CMO Marc Pritchard said the company would boost investment in Black-owned or -operated media.

As P&G and other brands declare their support for racial justice through splashy ads and big announcements, they will be criticized if they don’t back it up with real action.

  • “Many of our relationships [with publishers] before all of this weren’t very nuanced. [Now] people are asking things about word count, looking at funnels for referrers, what they should optimize for traffic coming in from Facebook, Twitter or Reddit versus what’s happening organically.” – Richard Marques, CEO of RevContent discussing increased publisher sophistication during the pandemic

Publishers, especially smaller ones, will struggle to emerge from the economic downturn with a viable business. They’ll need to be more cognizant of how outside forces affect their audiences, and use analytics to respond to change.

  • “The platforms…they are going to increase their strength and their  market share out of this pandemic in an environment where CMOs have less dollars to spend. I think the scale and the performance metrics and the efficiencies of the platforms will prove very attractive, and unfortunately the publisher business has not yet come up with alternative advertising models that are competitive.” – Justin Smith, CEO of Bloomberg Media

Google, Facebook and other giant media platforms have the upper hand. They have bigger audiences, more first-party data and more resources advertisers will want as they seek to extend their marketing dollars further. Some publishers are simply not set up to respond quickly enough to the challenges they face during the economic downturn.

08
WTF: New terms explained

WTF is a Sleeper?
In the context of publisher subscriptions, a sleeper is a dormant subscriber. While many subscribers are highly engaged, returning to a publication several times in a month, some are not active. Subscription management platform Piano defines a sleeper as a subscriber who has not visited a media outlet at all in the last 30 days.

WTF is Authenticated Identity?
As the industry seeks ways to identify and target users without third-party cookies, vendors with large databases of user identity profiles are promoting the concept of authenticated identity. Put very simply, their systems intercept a user email or another piece of identity information, then look it up in their databases. If it is determined that the identifier is indeed connected to an actual existing profile rather than, say, a bot, it is deemed to be authenticated.

WTF is a CDP?
CDP is short for Customer Data Platform. CDPs have gained prominence over the past couple years. Most CDPs ingest and normalize customer data, and unify profile information by connecting pieces of information associated with a customer. Some perform customer segmentation and help personalize marketing or advertising messages.

 

09
Event slides

10
Event video

Day 1

Day 2

Day 3

The post Deep Dive: How publishers must adapt to the new normal appeared first on Digiday.

The dream of the DTC exit is fading

Despite experiencing unprecedented sales declines, some retailers are still willing to open their wallets.

Lululemon proved that when it announced last week plans to acquire Mirror, a connected fitness startup, for $500 million.

The news was largely celebrated as a “win” for the direct-to-consumer community. I wrote here about what Mirror did right, and what other DTC startups can learn from the company’s success.

But it may also gives some startups a sense of false hope. Mike Duda, managing parter at Bullish, which has invested in Peloton and Casper among other companies said that the acquisition of Mirror by Lululemon occurred under unique circumstances. Mirror and Lululemon already had a prior relationship, as Lululemon invested in Mirror in 2019. Thus, he thinks the acquisition is more indicative of larger companies that have a pre-existing relationship, “swooping in to accelerate longer term plans.”

Mirror also had a very different business model than other startups in the DTC space. In addition to its physical product, the aforementioned Mirror, the company also had a recurring revenue stream built in, as customers had to pay a fee to livestream classes each month.  And, the company sold a product that had a somewhat proprietary tech advantage.

The Mirror acquisition shows that what retailers will spend hundreds of millions of dollars on has changed. It will likely further change as retailers’ priorities have shifted due to the coronavirus. Before, retailers acquired direct-to-consumer startups to get their e-commerce experience, and perhaps get closer access to a set of more digitally-savvy customers. But, as these DTC startups have struggled with high customer acquisition costs, and more brick-and-mortar retailers have made gains in e-commerce, retailers have proven less willing to shell out hundreds of millions of dollars for direct-to-consumer expertise. And, as consumer spending has dropped dramatically — thanks to the coronavirus — retailers have even less reason to acquire a DTC brand. Instead, it makes more sense for them spend their money on entirely new revenue stream that they couldn’t develop themselves, or on technology that will help them save money as they seek to keep the lights on through the pandemic.

“It is less common that you are seeing a retailer acquire a consumer brand for the purpose of extending that retailers’ offering or assortment,”  Jason Goldberg, chief commerce officer at Publicis, told me. “Buying a DTC is not an obvious path to having successful, exclusive brands,” for most retailers, he said.

One of the most notable examples of this about-face in acquisition strategy is Walmart. In 2017, Walmart spent $310 million to acquire digitally-native menswear brand Bonobos, and tasked its founder Andy Dunn, with helping the company identify other direct-to-consumer startups for it to acquire. Around this time, Walmart also acquired clothing brands Modcloth and Eloquii. The hope was that these brands could pool some resources, and become more cost-efficient. But ultimately, Walmart found it more cost-effective to launch its own brands that it could sell through multiple channels. Dunn helped Walmart launch an online-only high-end mattress brand called Allswell, which the company eventually decided to carry in stores. And, Dunn departed Walmart in December.

Even in the CPG space, where the industry giants have still proven interested in acquiring these startups to help them build out their own DTC capabilities, the price tags of these acquisitions have gotten smaller. Take Unilever’s $1 billion 2016 acquisition of subscription razor startup Dollar Shave Club, and compare it to the acquisitions of razor startups that have followed since then. Edgewell’s attempted $1.37 billion acquisition of Harry’s was squashed over anti-trust concerns.

To circumvent these anti-trust concerns, public companies may have to acquire these startups earlier in their lifecycle. In January, Procter & Gamble announced plans to acquire women’s subscription razor startup Billie for an undisclosed amount. P&G acquired Billie just three years after the company launched, and while it was still online-only. Meanwhile, Edgewell tried to acquire Harry’s when the company was seven years old, and was already selling in Walmart and Target, which fed into regulators’ anti-trust concerns.

Now, retailers have to be even more judicious about what they spend their money on. “This is going to be a down year for everyone — almost every retailer’s goal is now not some growth over last year; it is to shrink less than competitors in their space,” said Jason Goldberg. He predicts that retailers will spend more money on startups that allow them to build a new experience for their customers, or allows them to acquire a new technical capability, as the Mirror acquisition proved.

What this means, is that any DTC startups who have raised beyond say, a series B round, and had a dream of getting acquired by an apparel retailer, may have to rethink their plans. That’s especially true if they tell potential acquirers that they won’t be profitable for the foreseeable future.

“Strong balance sheets ignite more options,” said Duda when asked if he thinks its still feasible for later-stage DTC startups to be sold in the next year or two. If a company does not have that, it’s like playing musical chairs and the music permanently stopping with no available chair in sight.”

How many DTC startups end up selling in the next year will also likely depend on how willing later-stage venture capital funds are to continue to fund consumer startups, Goldberg said. If an unprofitable company runs out of time to raise another round of funding, they will likely have no choice but to sell. And a retailer that’s not in completely dire straights may be able to get a DTC brand — and a new set of customers — for cheap.

For startups who aren’t yet ready to sell, this period will likely prove to be a cautionary tale. Which is to say that they shouldn’t wait to get their balance sheet in order as the market for acquisitions may turn south at a moment’s notice.

Still, it’s not all doom and gloom. “For younger, digitally-birthed companies that are less than three years old, we’ve seen this period be an overall tailwind to our portfolio,” Duda said. “And it will only help them navigate growth and maturation in a smarter, perhaps more sobering manner.”

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