Month: March 2023

Over the past week alone, three Western governments (the U.S., the EU and Canada) have ordered the app to be removed from federal devices. While some, like the U.K., have said they won’t be following suit, the overall message is clear: more lawmakers around the globe are making bold moves to restrict TikTok over the vaguely articulated concerns about the threat of potential future U.S. data abuses.

“We appreciate that some governments have wisely chosen not to implement such bans due to a lack of evidence that there is any such need, but it’s disappointing to see that other government bodies and institutions are banning TikTok on employee devices with no deliberation or evidence,” said a TikTok spokesperson in request for comment.

The data abuses in question, of course, are fears that the platform’s parent company ByteDance could share TikTok user data with China’s authoritarian government, posing a risk to national security.

The TikTok spokesperson went on to say the bans were based on “basic misinformation” and that it was willing to meet with officials to clear the air. “We share a common goal with governments that are concerned about user privacy, but these bans are misguided and do nothing to further privacy or security,” the spokesperson said.

Despite these assurances from TikTok, there’s been significant government pushback in a very truncated period of time. No wonder it’s caused some eyebrows to be raised in marketing circles.

Marketers are apt to keep their TikTok spend, given the channel’s attractiveness especially to Gen Z users, who have wholeheartly adopted the app as the main space for them to share, connect and build online communities. So much so, agencies have switched up their strategies to become TikTok-first, while news publishers have created specialist teams to tap into the audience.

Hannah Petts, social media director at Dewynters said her agency is already exploring more earned media options to reach Gen Z, and believes others will likely do the same given the latest wave of bans. The rationale of the strategy of reaching people via earned media, or organic content, is rooted in its ability to be less reliant on advertising that could mean sharing data with the app.

In fact, it’s fair to say that the current flashpoint over TikTok has breathed new life into concerns that had been bubbling away for a while.

Some of New Engen’s clients, for example, still refuse to implement TikTok’s tracking pixel over security concerns, said Kevin Goodwin, vp performance marketing at the agency, without naming names. And that was a tactic they’ve continued to employ since the last time Digiday spoke with the team last October, as a way to remain somewhat comfortable on the platform.

Despite these concerns, it’s unlikely that advertisers are going to invoke their own ban on TikTok. That would be inconceivable in the current climate given there’s no hard proof that the app is a privacy concern. There is proof, however, that the app is one of the main ways marketers can reach a lot of younger people at the same time. That’s a big thing to give up in any context — let alone one based on the threat of data abuses in the future, not now.

“Marketers remain unfazed as this is not their first encounter with a social media platform causing concern with privacy issues, and they know it will eventually settle down,” said Rob Jewell, chief growth officer at Power Digital. 

And he has a point. Remember Facebook and Cambridge Analytica? That was probably one of the earliest examples of a flashpoint moment for data privacy and advertising — yet the social network still managed to walk away fairly unscathed. In fact, its ads business went from strength to strength until relatively recently. 

“The lack of meaningful regulation from privacy regulators of much of the online advertising sector has encouraged marketers to avert their gaze,” said Nigel Jones, co-founder of The Privacy Hub’s experience.

For now, it’s a matter of wait and see for many marketers. And they’ve been doing this for some time — before the Biden administration in fact.

Since former President Donald Trump tried to crack down on the app in 2020, the social platform has been the center of a number of controversial headlines about the concerns around national security risks.

Of course, TikTok has always maintained that the platform isn’t a risk.

In 2020, Project Texas was born as a way to appease U.S. officials about the handling of Americans’ data, with the view that Oracle Cloud would act as a host for TikTok in the U.S. By June 2022, TikTok announced that all U.S. user traffic was being routed to Oracle — with the sub clause that the platform had long stored U.S. user data in its own data in the U.S. and Singapore, and those centers would still be used “for backup.”

TikTok also opened a physical Transparency and Accountability Center, as an open forum for interested parties, for them to learn about how the company’s app and associated algorithms work.

And in light of this latest country-wide threat of a ban, TikTok tweeted that it is “disappointed to see this rushed piece of legislation move forward” because it believes a U.S. ban on the app will have a “negative impact on the free speech rights of millions of Americans” who use the platform.

But as Anna Otieno, head of research, strategy & insights at New Engen noted, TikTok needs to do more to be transparent given these growing security concerns.

But it seems until either meaningful regulation, which forces behaviors, comes into play, or Gen Z moves to another trendy social platform en masse, marketers will continue to look the other way. And these security concerns closing in on TikTok will continue to enjoy a very slow burn.

“On the Record” has been in development since spring 2022, shortly after the New York Times’ January 2022 acquisition of the popular word game Wordle — but Meighan denied that the hubbub around the acquisition directly inspired the initiative. 

“Obviously, it was there, but this wasn’t stood up to be a competitor to Wordle, if that makes sense,” Meighan said. “It was something that was kind of incubating before that, and we felt it was good to go into an area that was less word-game and more trivia-based.”

While the Washington Post’s news quiz scratches a different itch than Wordle, the similarities between the games extend beyond the timing. Both include knowledge-based, bite-sized daily challenges that can easily be shared with friends. “On the Record” isn’t the first news quiz game out there — the Times has published its own since 2018, and local news services such as Daybreak have their own, too — but it’s a significant expansion on WaPo’s pre-existing crossword and puzzle offerings.

Meighan said he hopes to eventually use “On the Record” as a subscriber funnel for The Post, much like the New York Times is leveraging Wordle, but he stressed that this is a long-term vision rather than an immediate goal. 

“The idea with a lot of the things I’ve launched is to introduce ourselves to different audiences,” Meighan said. “We’re in this mode of introducing it to the world and getting people on board with it and creating a fun daily habit, and we hope that eventually we can figure out ways to ladder that up into subs.”

Developing an in-house game to bring in new audiences while sunsetting the Washington Post’s gaming coverage might feel like a contradiction — but it isn’t, really. “On the Record” certainly appeals to gamers, but its target audience is less core gamers and more newsreaders with a taste for gamification.

“The news game is kind of like the crossword, right? It appeals to that side of your brain that likes words and information, so it’s the game to take the non-gamer into gaming,” said Peter Ericson, a subscription expert and creator of the digital subscription platform Leaky Paywall. “I think it’s a good fit for any publisher to do it.”

There is certainly still room for “On the Record” to improve, particularly as a potential subscriber funnel. For one thing, the quiz currently lacks an easy way for players to build a more lasting relationship with its publisher. While Wordle prompts new users to log in or create a free New York Times account in order to link their results, for example, “On the Record” lets them jump right in. The Washington Post is still ironing out the details, and Meighan admitted as such.

“Yesterday, they asked me to download the app, so at first I thought this might be a push for getting more app users, which may be something they’re trying to do,” Ericson said. “However, nowhere in this was it like, ‘What’s your email address? Give us your email address.’ They’ve got to get that flow down.”

At the moment, a whopping 44 percent of Americans play Wordle, according to YourDictionary’s 2023 study on the topic — but the Times acquired the game at the peak of its popularity rather than developing it in-house. If “On the Record” reaches a fraction of Wordle’s popularity, it could bring millions of new readers to the Washington Post. Although Meighan declined to provide specific figures, he said that “adoption has been really good; it’s been on par with what our other quizzes have done.” To some extent, its continued growth might simply be a matter of time. 

“New games can take months or even years to gain traction,” said Candice Bradley, director of content strategy at YourDictionary. “The good news for newspapers looking to create a word game is that once the game is in the mainstream, it tends to remain popular for a long time.”