In recent years, agencies have sought to increase diversity, equity and inclusion efforts through hiring and training their workforce, building community partnerships and quantifying their progress. Now, as some move beyond their own workforce diversity and internal programs, they are bringing that DEI expertise and strategy to clients via new offerings and services.
Janis Middleton, chief inclusion officer of 22Squared parent organization Guided by Good, sees these services as a natural progression as agencies expand their DEI focus outside their own walls. While they built a lot of momentum throughout 2020 and 2021 to start DEI programs and install diversity officers, there remain valid questions about how much progress the industry has really made.
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