Brands have always wanted to be where culture is happening. But increasingly, especially amongst Gen Zers, culture seems to be cultivating in ad-free, closed-off group chats and more private online communities, like Discord or the fediverse. If brands want to continue to be part of those cultural moments, agency execs say they’ll have to either find ways to access these communities or build communities of their own.
“The fact that Gen Zers are drawn to group chats and [direct messages] signifies just how important two-way communication is to them,” Lori Martin, vp, group creative director at Innocean, said in an email. “And as this user base of consumers continues to grow in influence, marketers should keep that one-to-one mentality going in their ads and organic presence.”
At this point, calling it social media may be a misnomer as social media has become less social and more media, inundated with ads, curated influencer posts and political divisiveness. In response, users to these platforms are reportedly flocking to private group chats and closed-off digital communities. The phenomenon was documented this year from the likes of Elle magazine, the Skimm and Business Insider.
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